When shopping for a new garage door, selecting a reputable and trustworthy company is paramount. Before engaging a company for your garage door installation, it’s essential to inquire about various facets of their business. This due diligence will help you determine if they are the right fit for your project and confirm they possess the necessary experience and knowledge to execute the installation properly. Here are five crucial questions to ask before making your decision.
1. How long have they been in business?
Entrusting your project to a company that lacks a strong industry foothold can be risky. Not every new business manages to endure. If issues arise later, such as the need for repair or maintenance services, or if a warranty claim surfaces, a less established company might not remain operational long enough to assist you.
Moreover, garage door systems are intricate and demand considerable experience for proper installation, repair, and maintenance. You need to be completely confident that the company you hire possesses comprehensive knowledge of garage door systems. If a company has been in operation for at least five years, it generally signifies that they deliver quality work and are likely to be available for your future maintenance and repair needs.
2. Do they have a good reputation?
Before selecting a company for your upcoming project, it’s vital to ascertain what their previous customers have to say about them. Relying solely on a company’s website isn’t the most effective way to gauge their reputability, as they control the content and can omit unfavorable information. Therefore, it’s crucial to conduct independent research and seek out customer testimonials, comments, and complaints that might present a different perspective. You want to hire a company that genuinely cares about its customers and prioritizes your best interests.
A strong indicator of a company’s reputation is its Better Business Bureau (BBB) rating. The BBB rating is formulated based on information gathered about the business, including customer complaints. A high BBB rating often suggests that the company operates in a trustworthy manner and is dedicated to resolving customer concerns.
3. Do they provide a warranty on labor?
Garage door manufacturers typically include warranties on their doors and components, which usually cover defects, deterioration, and structural failures. However, it’s crucial not to confuse this with a guarantee on the garage door company’s installation workmanship. You must ensure the company provides a separate warranty on all labor. A company committed to delivering top-quality workmanship will stand by their installation.
Furthermore, the company should offer comprehensive after-sale services. Given that garage door systems represent a significant investment, it’s prudent to work with a company that provides long-term support. For more information, you can read about understanding the difference between installation and manufacturer’s warranties.
4. What accreditations and certifications do they have?
If you are seeking a garage door company in Canada, it is important that your chosen provider is a member of both the Canadian Door Institute (CDI) and the International Door Association (IDA).
CDI certification signifies that the company possesses the necessary skills to maintain a safe workplace. Additionally, it guarantees that their technicians have received extensive training on the proper installation, servicing, and repair of garage doors and electric garage door operators.
Companies that achieve IDA accreditation participate in a thorough six-part course that covers all facets of the residential and commercial garage door and access systems industry. They are also required to provide documentation to the IDA pertaining to their insurance coverage, tax registration, licensing, and business tenure.
Membership in these associations also provides companies with the resources and support needed to uphold the highest standards of customer service. For more details, you can view Creative Door Services™ Accreditation & Memberships.
5. Are they insured?
It is highly advisable to request proof of insurance credentials before hiring a company to perform work on your property. If the business is insured, you are likely protected from liability should any unforeseen incidents occur during the installation or repair process. Moreover, you will likely not be held responsible if a technician sustains an injury. If a company is unwilling or unable to furnish you with a copy of their insurance certificate, this should be considered a significant red flag.
Garage Doors and Commercial Doors in Canada
Creative Door Services™ offers safe and reliable garage door repair, installation, and maintenance services. All of their locations are BBB A+ accredited, and they are proud members of both the IDA and CDI. They exclusively carry high-quality products that meet their rigorous standards and adhere to their refined safety practices.
When shopping around for a new garage door, choosing a reputable and trustworthy company is, without a doubt, the most important part of the process. Before hiring a company to install your garage door, you should inquire about various aspects of their business to better understand if they’re the right fit for your project and ensure that they have the experience and knowledge to complete the installation on your behalf. Here are five things to ask before you make your decision.
1. How long have they been in business?
It can be risky to put your trust in a company that isn’t established in the industry. After all, not every new business will stand the test of time. If something goes wrong and you need repair or maintenance services down the line or have a warranty issue, a less-established company may not survive long enough to be available.
In addition, garage doors are complex systems that require a great deal of experience to properly install, repair, and maintain. You want to be fully confident that the company you hire knows garage door systems inside and out. If a company’s been around for at least five years, it’s probably a good indication that they provide quality work and can serve their customers’ maintenance and repair needs in the future.
2. Do they have a good reputation?
Before choosing a company for your next project, you should find out what their customers have to say about them. Looking at a company’s website isn’t the best way to determine their reputability. Since they create the content, they can filter out any information they don’t want you to know about. That’s why it’s important to do your research and look for customer testimonials, comments, and complaints that could tell a different story. You want to hire a company that cares about its customers and has your best interests at heart.
A good gauge of a company’s reputation is its Better Business Bureau (BBB) rating. The BBB rating is based on information collected about the business, including customer complaints. If the company has a high rating, it’s often a good indication that they’re operating in a trustworthy manner and are committed to resolving customer concerns.
3. Do they provide a warranty on labor?
Garage door manufacturers often include warranties on their doors and door components. This usually protects against defects, deterioration, and structural failures. However, don’t confuse this with a guarantee on the garage door company’s installation. You should make sure the company provides a warranty on all labor. If they’re committed to providing top-quality workmanship, they’ll stand behind what they do.
The company should also provide comprehensive after-sale services. Garage door systems are no small investment, and it’s a good idea to make sure you work with a company that provides long-term support. Read more: Understanding the Difference Between Installation and Manufacturer’s Warranties.
4. What accreditations and certifications do they have?
If you’re looking for a garage door company in Canada, it’s important that the one you choose is a member of the Canadian Door Institute (CDI) and the International Door Association (IDA).
If the company holds CDI certification, it means they have the necessary skills to ensure their workplace is safe. In addition, it guarantees that their technicians have received extensive training on how to install, service, and repair garage doors and electric garage door operators.
Companies that receive IDA accreditation participate in a comprehensive six-part course that covers all aspects of the residential and commercial garage door and access systems industry. They must also provide documentation to the IDA pertaining to insurance coverage, tax registration, licensing, and business tenure.
As a member of these associations, companies also receive the resources and support they need to uphold the highest customer service standards. Read More: View Creative Door Services™ Accreditation & Memberships.
5. Are they insured?
It’s a good idea to ask for insurance credentials before hiring a company to perform work on your property. If the business is insured, you likely won’t be held liable if something goes awry during the installation or repair. In addition, you likely won’t be on the hook if the technician gets injured. If a company isn’t willing or able to provide you with a copy of their insurance certificate, this should be seen as a red flag.
Garage Doors and Commercial Doors In Canada
Creative Door Services™ provides safe and reliable garage door repair, installation, and maintenance services. All of their locations are BBB A+ accredited and they’re members of the IDA and CDI. They only carry high quality products that pass their rigorous standards and meet their refined safety practices.